Privacy notice


JWL Sports Therapy is committed to protecting the privacy and security of your personalinformation. We take care to protect the privacy of our customers that communicate(online or offline) with us, over the phone, through our website and social media platforms.We have therefore developed this privacy notice to inform you of the data we collect, whatwe do with your information, what we do to keep it secure as well as the rights andchoices you have over your personal information.This website is not intended for children and we do not knowingly collect data relating tochildren.Throughout this document we refer to Data Protection Legislation which means the DataProtection Act 2018 which incorporates the General Data Protection Regulation (GDPR),the Privacy and Electronic Communications (EC Directive) Regulations 2003 and anylegislation implemented in connection with the General Data Protection Regulation whichis the governing legislation that regulates data protection across the EEA. This includesany replacement legislation coming into effect from time to time.

We have appointed a Data Protection Lead (DPL) who is responsible for overseeingquestions in relation to this privacy notice. If you have any questions about this privacynotice, including any requests to exercise your legal rights, please contact them by usingthe details set out below.

Full name of legal entity: Mr Jonathan Linard

Email address:

Postal address: IP5 2DT

Telephone number: 07718484203

You have the right to make a complaint at any time to the Information Commissioner’sOffice (ICO), the UK supervisory authority for data protection issues ( Wewould, however, appreciate the chance to deal with your concerns before you approachthe ICO so please contact us in the first instance.


We only collect information that we know we will genuinely use and in accordance with theData Protection Legislation. The type of information that we will collect on you, and youvoluntarily provide to us on this website, over the phone, via forms, service delivery orface to face includes:● Your name● Address● Telephone number(s)

● Email address

● Survey responses

● IP address

● Cookies

We may, in further dealings with you, extend this information to include your address,purchases, services used, and subscriptions, records of conversations and agreementsand payment transactions etc.• You are under no statutory or contractual requirement or obligation to provideus with your personal information; however we require at least the informationabove in order for us to deal with you as a prospect, customer or service userin an efficient and effective manner.• The legal basis for processing your data is based on your [specificconsent/performance of a contract/compliance with a legal obligation/your vitalinterest/our legitimate interest] that we will have requested at the point theinformation was initially provided, therefore we will not store, process ortransfer your data outside the parties detailed above unless we have anappropriate lawful reason to do so.• Marketing and Communications Data includes your preferences in receivingmarketing from us including newsletters and email communications.• We also collect, use and share Aggregated Data such as statistical ordemographic data for any purpose. Aggregated Data could be derived fromyour personal data but is not considered personal data in law as this data willnot directly or indirectly reveal your identity. For example, we may aggregateyour Usage Data to calculate the percentage of users accessing a specificwebsite feature. However, if we combine or connect Aggregated Data with yourpersonal data so that it can directly or indirectly identify you, we treat thecombined data as personal data which will be used in accordance with thisprivacy notice.

We do not collect any Special Categories of Personal Data about you (this includesdetails about your race or ethnicity, religious or philosophical beliefs, sex life, sexualorientation, political opinions, trade union membership, information about your health, andgenetic and biometric data). Nor do we collect any information about criminal convictionsand offences.


You can set your browser to refuse all or some browser cookies, or to alert you whenwebsites set or access cookies. If you disable or refuse cookies, please note that someparts of this website may become inaccessible or not function properly. Except foressential cookies, all cookies will expire after 5 months.For more information about the cookies we use, please see our cookie notice here.


We will only use your personal data for the purposes for which we collected it, unless wereasonably consider that we need to use it for another reason and that reason is

compatible with the original purpose. If you wish to get an explanation as to how theprocessing for the new purpose is compatible with the original purpose, please contact us.If we need to use your personal data for an unrelated purpose, we will notify you and wewill explain the legal basis which allows us to do so.Please note that we may process your personal data without your knowledge or consent,in compliance with the above rules, where this is required or permitted by law.


• To contact you, following your enquiry, reply to any questions, suggestions,issues or complaints you have contacted us about;

• Fulfilling our contract to provide you with the agreed service;

• Make available our products and services to you;

• Process your orders;

• Take payment from you or give you a refund;

• Personalise your shopping experience, for example we may provide you withdetails of products that match a product, which you may have purchased orenquired about previously;

• For statistical analysis and to get feedback from you about our products,websites, mobile apps, and other services and activities. For example,occasionally we may invite you to review a product or service you’ve bought orused from us. If we do, it’s possible that we’ll use independent research andfeedback providers to act on our behalf;

• To power our security measures and services so you can safely access ourwebsite and mobile apps;• Help us understand more about you as a customer, the products and servicesyou consume, so we can serve you better;

• Contact you about products and services from us;

• Provide you with online advertising and promotions; and

• Help answer your questions and solve any issues you have.


We may share your personal data with other organisations in the following circumstances:• If the law or a public authority says we must share the personal data;

• If we need to share personal data in order to establish, exercise or defend ourlegal rights (this includes providing personal data to others for the purposes ofpreventing fraud and reducing credit risk); or

• From time to time, employ the services of other parties for dealing with certainprocesses necessary for the operation of the Website. However, all theinformation we share will be collected and anonymised, so neither you nor anyof your devices can be identified from it.


Whenever we transfer your personal data out of the EEA, we ensure a similar degree ofprotection is afforded to it by ensuring at least one of the following safeguards isimplemented

● We will only transfer your personal data to countries that have been deemed toprovide an adequate level of protection for personal data by the EuropeanCommission. For further details, see European Commission: Adequacy of theprotection of personal data in non-EU countries.

● Where we use certain service providers, we may use specific contracts approvedby the European Commission which give personal data the same protection it hasin Europe. For further details, see European Commission: Model contracts for thetransfer of personal data to third countries.

● Where we use providers based in the US, we may transfer data to them if they arepart of the Privacy Shield which requires them to provide similar protection topersonal data shared between Europe and the US. For further details, seeEuropean Commission: EU-US Privacy Shield.Please contact us if you want further information on the specific mechanism used by uswhen transferring your personal data out of the EEA.


We will send you relevant offers and news about our products and services in a number ofways including by email, but only if you have previously consented to receive thesemarketing communications or we have a legitimate interest to do so and completed alegitimate interest assessment (LIA).When you register with us, we will ask if you would like to receive marketingcommunications, and you can change your marketing choices online, over the phone or inwriting at any time.If you wish to amend your marketing preferences, you can do so by unsubscribing at thebottom of the email or by contacting us on the details outlined below.


Right to Access Your Personal InformationYou have the right to access the personal information that we hold about you in manycircumstances, by making a request. This is sometimes termed ‘Subject Access Request’.If we agree that we are obliged to provide personal information to you (or someone elseon your behalf), we will provide it to you or them free of charge and aim to do so within 30days from when your identity has been confirmed.We would ask for proof of identity and sufficient information about your interactions withus that we can locate your personal information.If you would like to exercise this right, please contact us as set out below.Right to Correction Your Personal InformationIf any of the personal information we hold about you is inaccurate or out of date, you mayask us to correct it.If you would like to exercise this right, please contact us as set out below.Right to Object, Erasure or Limit Our Processing of Your DataYou have the right to object to us processing your personal information if we are notentitled to use it any more, to have your information deleted if we are keeping it too long orhave its processing restricted in certain circumstances.If you would like to exercise this right, please contact us as set out below.For more information about your privacy rightsThe Information Commissioner’s Office (ICO) regulates data protection and privacymatters in the UK. They make a lot of information accessible to consumers on theirwebsite and they ensure that the registered details of all data controllers such asourselves are available publicly. You can access them here


To determine the appropriate retention period for personal data, we consider the amount,nature and sensitivity of the personal data, the potential risk of harm from unauthoriseduse or disclosure of your personal data, the purposes for which we process your personaldata and whether we can achieve those purposes through other means, and theapplicable legal, regulatory, tax, accounting or other requirements.Unless otherwise required by law, your data will be stored for a period of [X years] afterour last contact with you/some other identifiable action or period, at which point it will bedeleted. Details of retention periods for different aspects of your personal data areavailable upon request by contacting us as outlined below.In some circumstances we will anonymise your personal data (so that it can no longer beassociated with you) for research or statistical purposes, in which case we may use thisinformation indefinitely without further notice to you.


When using our website, you may be able to share information through social networkslike Facebook and Twitter. For example, when you ‘like’, ‘share’ or review our Services.When doing this, your personal information may be visible to the providers of those socialnetworks and/or their other users. Please remember it is your responsibility to setappropriate privacy settings on your social network accounts so you are comfortable withhow your information is used and shared on them.This website may include links to third-party websites, plug-ins and applications. Clickingon those links or enabling those connections may allow third parties to collect or sharedata about you. We do not control these third-party websites and are not responsible fortheir privacy statements. When you leave our website, we encourage you to read theprivacy notice of every website you visit.


Data security is of great importance to us and to protect your data we have put in placesuitable physical, electronic and managerial procedures to safeguard and secure yourcollected data.We take security measures to protect your information including:• Limiting access to our buildings to those that we believe are entitled to be there(by use of passes, key card access and other related technologies);• Implementing access controls to our information technology• We use appropriate procedures and technical security measures (includingstrict encryption, anonymisation and archiving techniques) to safeguard yourinformation across all our computer systems, networks, websites, mobile apps,offices and stores.• Never asking you for your passwords;• Advising you never to enter your account number or password into an email orafter following a link from an email.


If you would like to exercise one of your rights as set out above, or you have a question ora complaint about this notice, the way your personal information is processed, pleasecontact us by one of the following means:

By email:

By post: 18 Masterson Grove, Ipswich, Suffolk, IP5 2DT

Thank you for taking the time to read our Privacy Notice.

JWL Sports Therapy

This Notice was last updated on 09/09/2022